![]() ![]() Again, showing the management does not care about their people. Lots of Broken equipment making cocktails and food hard to make in a timely manner. You may or may not get it and if you do it WILL be wrong. You most likely will not know where or how to order it. Mimosas and bloody Mary’s out at breakfast but available at the pool. The ones that were knowledgeable, and seem to know somewhat what is going on mostly gave away product and earned cash Tips, this was what I can only assume they have lost faith and are no longer loyal to the company. Employees spent most of their breath complaining about management. Poorly managed, staff all seemed against each other, saw arguments often. ![]() For the amount of money we paid to have a great vacation, this is not it and at this point, we won’t return. It is crowded and the employees present with a lack of care. We have never had to complain just to get basic services before and have not had the best stay so far. Even then, for us, the voucher was not explained clearly. People sitting for 30+ minutes to pay and leave as well as waiting for drinks upon arrival. Other tables around had poor service as well. We were sat for breakfast when trying to use it and then were ignored for the first 20 minutes until we asked for a server to come. We were given a meal voucher for breakfast after asking for a set time when our room would be ready and were never explained to how it works. Meals have to be purchased in your package or added as an upgrade and if you don’t do these things, it’s expensive and not worth it. ![]() We were told to just go to the water park after we drove 14+ hours with a 5 year old in the car. Our room was ready 1.5 hours after check-in. So far, the app has only proved to be a money making service promoting upgrades when we have already not gotten what we paid for and had to intensely ask for the most basic of services. Overall AMAZING kid experience and parents- bring the Tylenol. The wands activate interactive stations, which is a delight. The MagiQuest is worth it, it’s super cute and the kids run around the hotel finding clues to save the day. No need to bring purses or phones or valuables in the water park. You use your wristband to swipe for everything and the room is really close. Also, cabanas are extra and not worth it. Two bedrooms, two bathrooms- one king, 2 queens, and a hide-a-bed. Our suite was called Grizzly Bear Suite and it was comfy for five. Not included in any package, and it’s $20 for unlimited daily access. To have fun though and do all the extras (mining, mini golf, arcade, MagiQuest and wand, ice cream cone, cup of candy) you gotta buy a Wolf Pass (largest package) which is $80 per kid. The room includes access to the water park. ![]()
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